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Stellenreferenz: 191205-JOBPOINT
Bezeichnung: International Customer Service Specialist m/f
Anzahl: 1
Beschreibung: Is communication and direct, professional customer service your passion? Are you willing to start a successful career? Your role: acting as the first point of contact for new and existing customers; answering inquiries with the latest CRM Tools; you are mainly responsible for communication across all channels (phone, email and live chat); leading video chat calls for verification of user identification documents and security features using an external tool, as part of account creation process; detecting, documenting and preventing fraud attempts; you are interested in rules of end-user verification, data protection, and fraud prevention; you collect customer feedback and redirect it internally in order to improve our user facing processes.
Kenntnisse: Your profile: Your strength and passion is communication - perfect both in writing and orally. You love direct contact with customers. You are stress-resistant and always remain calm and friendly. You are a native speaking French with good knowledge of English. You are reliable and punctual. At best, you have already worked in the financial services industry (FinTech, banking). Experience with CRM tools is a plus (e.g. Salesforce). German is a plus. What we offer: high degree of autonomy; crucial role in a highly motivated, talented Team; flat hierarchy and open communication; competitive salary; a stack of the most modern technologies; probably the best cup of coffee in the neighbourhood
Arbeitsort: Berlin
Arbeitszeit: Vollzeit
Führerschein: nicht erforderlich
Befristung: nein
Gehalt/Lohn: nach Vereinbarung
Zu besetzen ab: sofort
Arbeitgeber: N26 GmbH
Straße: Klosterstraße 62
PLZ/Ort: 10179 Berlin
Bewerbungsart: Füllen Sie bitte das Online-Bewerbungsformular auf der Internetseite aus!
Bemerkungen: Bewerbungen sind auch per E-Mail möglich!

Bewerbungen bitte nur an die Kontaktdaten des Arbeitgebers oben, nicht an die unten genannten JOB POINTs.

JOB POINT Charlottenburg-Wilmersdorf  |  Pestalozzistraße 80 | 10627 Berlin  | 030 3100772-0
JOB POINT Berlin-Mitte |  Alt-Moabit 84 | 10555 Berlin  | 030 3980599-0
JOB POINT Berlin-Neukölln  |  Karl-Marx-Str. 131-133 | 12043 Berlin  | 030 680856-0

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